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Upstream Works Software Ltd., an Omnichannel Contact Center service provider, has released Upstream Works for Amazon Connect (UWA), which is now available on the AWS (Amazon Web Services) Marketplace.
UWA, with a flexible and cost-effective framework, provides cloud contact center solutions that are tailored for businesses and allow contact centers to personalize engagements and improve performance.
Upstream Works creates products that have outstanding client and agent interactions. Amazon Connect voice is easily integrated with Upstream Works digital platforms, such as email, online chat messaging, co-browse, social, bots, and more. The simple-to-use unified desktop provides agents with usability and teamwork resources and complete insight into the customer experience, allowing for customized experiences.
We are excited to partner with Amazon to leverage the Amazon Connect contact center services, enabling organizations to transform customer service and digital engagements.Rob McDougall, CEO of Upstream Works
He added that with UWA, they are taking the next version of Upstream Work’s award-winning omnichannel contact center approach to businesses of all sizes, allowing the company to invest on a development basis while also reducing costs.
UWA offers customized technologies that integrate seamlessly with various enterprise apps and CRM programs, allowing contact centers to streamline workflows and have frictionless interactions. The fully automated, end-to-end approach enables businesses to optimize existing technology and simplify processes with AI, bots, and RPA and provide enterprise monitoring, reporting, and insights. Organizations can drive technology transformation and growth by leveraging solution simplicity, scalability, and a rapid implementation model.
Upstream Works has vast experience and skills in providing omnichannel contact center applications to companies in various sectors all around the world. The AWS Marketplace also has the UWA Standard omnichannel solution. The Upstream Works affiliate reseller group offers customized UWA Enterprise omnichannel solutions.
Upstream Works offers the best-in-class omnichannel contact center platform that boosts customer loyalty and employee productivity. In an integrated desktop, streamlined integrations, and transparent management, the customer experience is brought together across all platforms.
Upstream Works has been delivering flexible technologies for companies that seek to maximize consumer engagement, organizational performance, and long-term market success for more than 15 years.