At a Glance
Sharpen Technologies, a player in the CCaaS (contact-center -as-a-service), had closed its growth financing round on June 2, netting $14M from Bridge Bank, Multiplier Capital, and other investors. The proceeds will be used in all its departments, owing to Sharpen’ rapid growth
Sharpen Technologies, an agent-first omnichannel cloud contact center platform offering voice and software solutions, had closed $14 million in growth funding round co-led by Bridge Bank and Multiplier Capital on June 2, Bill Gildea, CEO of Sharpen announced in a press release statement on the company’s website.
Mr. Gildea stated that raising funding from investment partners such as Bridge Bank and Multiplier Capital showed their vote of confidence in Sharpen’s business model.
By giving agents the tools and data they need to succeed, we succeed too. Our customers, in some cases, are saving more than they are spending with us while we continue to shake up the contact center space and increase market shareBill Gildea, CEO of Sharpen
With the close of this growth financing round, which witnessed participation from existing investors, including Cultivation Capital, the total funding for Sharpen stands at over $55 million. The proceeds will be injected into all its departments to support its rapid growth.
Founded in 2011, Sharpen’s contact center platform built ‘in the cloud and for the cloud’, allows users to work seamlessly from anywhere, navigating between calls, texts, webchats, emails, social media, and more in real-time and in a single interaction.
Prior to this funding, Sharpen was named to the 2020 Inc. 5000 list of fastest-growing private companies in America, owing to its 137 percent growth over the last three years. Sharpen stated that it had experienced a 100 percent upsurge in revenue last year and a 40 percent increase in new bookings.
Expressing delight at the investment to support Sharpen’s growth, Brian McCabe, senior director-technology finance at Bridge Bank, hoped to see Sharpen growing in the cCaaS (Contact center as a service) industry.
Wilson King, a partner at Multiplier Capital, commented on the investment,
Sharpen offers a differentiated, cloud-native solution with a strong growth profile, an established market presence, and an experienced management team. We’re excited to partner with management and the existing investors to support the company’s continued growth and successWilson King, a partner at Multiplier Capita