Salesforce to buy Troops.ai to power Slack bots

Salesforce decides to acquire Troops.ai, a firm that makes an integration tool for Salesforce’s Slack and Microsoft’s Teams communication platform.

Salesforce, a San Francisco-based provider of customer relationship management (CRM) software, expects to integrate Troops.ai technology into Slack once the deal is complete. The deal is expected to finalize by July 31, 2023, the conclusion of Salesforce’s second fiscal quarter.

“When we started Troops, we wanted to reimagine how work gets done. We wanted to make work easier, more intelligent, and more collaborative. This announcement marks an incredible milestone in the Troops journey and we’d like to thank our community, our valued customers, our partners, our investors, and our team for all your support and partnership,”

Dan Reich, CEO of Troops

According to the company’s listing on Salesforce’s AppExchange, Troops provides a platform for delivering revenue signals and actions from Salesforce to Slack and Microsoft Teams.

“monitors every field that changes in Salesforce clouds to deliver signals to Slack & Microsoft Teams to the appropriate individuals at the right time with unique next best actions.”

According to AppExchange, the tool

Based in New York, Troops delivers a revenue communications service to boost sales velocity, forecasting, visibility, and cooperation.

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