Salesforce signs agreement to acquire Servicetrace, integrate it with MuleSoft

SaaS News - Salesforce signs agreement to acquire Servicetrace, integrate it with MuleSoft (Source: SaaS Industry)
At a Glance

Salesforce announced a definitive acquisition agreement with Servicetrace (financials undisclosed) to integrate it with a previously acquired company, MuleSoft. The transaction would close this October and the new Robotics Process Automation (RPA) capabilities of Servicetrace would enhance Salesforce’s Einstein Automate solution and enable end-to-end workflow automation


Salesforce has entered into a definitive agreement to acquire a Robotics Process Automation (RPA) provider, Servicetrace, and integrate it with a previously acquired company, MuleSoft, a software provider helping organizations build networks with Application Program Interface (API), a statement on MuleSoft blog said.

Brent Hayward, CEO and general manager of MuleSoft, stated that RPA has grown to the forefront as a top software technology trend, using robotics and automation to cater to repetitive tasks. However, Mr. Hayward stressed that the shift to digital-first customer and employee experiences had created more data today, leaving companies to face the challenges of securely integrating, automating and managing workflows.

Mr. Hayward stressed that Servicetrace’s RPA solution integrated with MuleSoft would offer a leading API and integration platform, making it easy for businesses and knowledge workers to automate processes and increase efficiency and speed.

Additionally, Servicetrace would also enrich the Salesforce Customer 360, empowering organizations to deliver connected experiences in times of remote work. The new RPA capabilities will enhance Salesforce’s Einstein Automate solution, enabling end-to-end workflow automation across any system for Service, Sales, Industries and more. 

The financial details of the transaction remain undisclosed. Salesforce acquired MuleSoft in 2018 and the current acquisition of Servicetrace would close in October 2021. 

We’re continuing to build on our vision of enabling the composable business, making it possible for companies to turn every asset in their organization — data, automations, and applications — into reusable building blocks to create seamless digital experiences, faster. We are proud to provide an open platform and will continue to support our vibrant community of partners, including our RPA partners, to provide our customers a broad ecosystem of solutions and integrated offerings

Brent Hayward, CEO and general manager of MuleSoft
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