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Saarthi.ai, a Bengaluru-based deep tech startup, has raised a seed round funding from Lead Angels Network (amount undisclosed). The company’s previous investments also remain undisclosed, as per Crunchbase. It plans to scale its operations using the fund
Bengaluru-based multilingual conversational enterprise AI platform, Saarthi.ai, has raised an undisclosed amount from Lead Angels Network in a seed round investment recently, reports on the fundraising said. Its previous investments were an angel round in May 2020 and non-equity assistance in 2019.
According to Vishwanath Jha, founder and CEO of Saarthi.ai, the proceeds from the investment would be used to scale operations, refine its product, expand its team and enhance its conversational AI technology. He thanked the investor and said,
We are delighted to have Lead Angels Network invest in our vision and excited to have the support of globally connected investors helping us grow our operationsVishwanath Jha, founder and CEO of Saarthi.ai
Founded in 2017, Saarthi.ai provides Ai-powered customer engagement solutions for businesses and automates customer service and sales and marketing on all digital channels and Interactive Voice Response (IVR) in a user’s native language. Its platform helps enterprises automate inbound and outbound calls and chats to improve customer satisfaction.
As per Saarthi.ai’s statements, its solutions enhance customer engagement, decrease costs, streamline processes, provide better First Contact Resolutions (FCRs), reduce Turnaround Time (TAT), and enable a better work-life balance for contact center staff.
Sushanto Mitra, founder and CEO of Lead Angels, stressed that the adoption of automation is imperative for all customer touchpoints, something that the onslaught of the pandemic has accelerated. However, the current level of chatbots with low customer satisfaction, leaves a lot to be desired for multilingual customers.
Saarthi.ai is helping with superior conversational automation and cutting-edge AI features. As investors, we see a lot of value in the technology created at Saarthi, which in turn will help organizations to adopt multilingual customer support for the massesSushanto Mitra, founder and CEO of Lead Angels