Replicant, a market leader in Contact Center Automation, said today that it has raised $78 million in Series B funding, bringing its total capital to more than $110 million.
Stripes led the round, which also included Salesforce Ventures, IronGrey, Omega Venture Partners, and returning partner Norwest and original investor Atomic.
The new funding will allow Replicant to make major development, sales, and marketing initiatives. Replicant has helped enterprise customers automate routine customer service requests, reduce wait times, and turn dreaded customer support conversations into enjoyable experiences since its inception in 2019.
“Customer experience today is the worst it’s ever been. Contact centers face an emerging business crisis with fewer agents, rising costs, unpredictable call volumes, and a nation stuck on hold. An increasing number of customer-centric companies like AAA, ADP, and DoorDash are bucking that trend by raising the industry’s bar for great customer service and automating their front-line customer calls to get people answers quickly,”Gadi Shamia, CEO & co-founder of Replicant.
By automating contact centers to tackle typical customer care issues with no wait time or human intervention, Replicant helps organizations retain their own consumers, increase brand loyalty, and cut expenses.
Replicant‘s Thinking MachineTM was created from the ground up to tackle complicated challenges across channels and in practically any language and to solve 85 percent of them. Customers of Replicant can provide 24/7 customer assistance at half the cost and with an indefinite scale, all while increasing critical customer metrics like Customer Satisfaction Scores.