Glia partners with Duck Creek Technologies to better customer service

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SaaS News - Glia partners with Duck Creek Technologies to better customer service (source: SaaS Industry)
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Duck Creek Technologies, a SaaS insurance core system supplier, has teamed up with Glia, a digital customer support service. Customers may integrate Glia into their agent- and customer-facing portals using Duck Creek’s Content Exchange.


Glia, a provider of digital customer service, has announced that it has partnered with Duck Creek Technologies, a provider of SaaS insurance core systems, to offer Glia’s Digital Customer Service platform to Duck Creek’s customers. This allows insurers to deliver considerably better agent and customer service and cut call times and increase efficiency.

Dan Michaeli, CEO and co-founder of Glia, said, “There’s been a massive global shift towards self-service, often leaving agents and customers in need of help during more complex processes.” 

Dan Michaeli, CEO and co-founder of Glia, said,

He added, “By partnering with Duck Creek, we can empower P&C insurance carriers to effectively serve agents and customers in the digital domain, delivering experiences that will differentiate and increase brand loyalty in this highly competitive market while reducing servicing costs. We’re excited to partner with Duck Creek, a leader, and innovator in the insurance industry, helping them take a digital-first approach to agent and customer service.”

Duck Creek can meet agents and clients where they are in the insurance process and help them use whichever methods they want, such as text, audio, and video, and advise them via CoBrowsing, with Glia. And, Glia will be offered first for the Duck Creek Producer solution, allowing agents to get online digital assistance. Still, it can easily be expanded to other sales and customer service use cases. Customers may integrate Glia to their agent- and customer-facing portals using an anywhere-enabled integration offered on Duck Creek’s Content Exchange. Glia and Duck Creek already have many shared clients and are looking forward to delivering even more value to them.

“It’s now more important than ever for insurers to offer their agents and customers the digital-first customer experiences they have come to expect from all of the companies they do business with. Delivering efficiency as well as satisfaction is critical to customer and producer retention, as well as growing books of business, and Duck Creek is thrilled to welcome Glia into our rapidly-growing partner ecosystem.”

Elizabeth Del Ferro, vice president, partner GTM at Duck Creek Technologies, said,

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